Shipping policy

Shipping and Delivery

$6.00 for shipping via USPS.

Orders ship out within 2 business days.

Ava Adams is Not Responsible for lost or missing packages.

We only ship within the United States.

Refunds & Exchanges

To start a return or exchange, you can contact us at shopavaadams@hotmail.com.

We have a 14-day return or exchange policy, which means you have 14 days from receiving your item to request a return or exchange.  If the product can not be exchanged, a refund will be issued upon return receipt of the product. NO EXCEPTIONS.

Return & Exchange Shipping

Paid by the customer, Ava Adams will not provide shipping labels.

The customer is responsible for the return shipping costs on all orders.

Incorrect Address 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

Return to Sender

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it.  Please note we are unable to offer a refund for a return to sender parcel.

Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Items sent back to us without first requesting a return will not be accepted and a refund will not be issued. 

You can always contact us for any return questions at shopavaadams@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incomplete or if you received the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, excluding the original shipping cost. Please remember, it can take some time for your bank or credit card company to process and post the refund to your account.  If more than 15 business days have passed since we’ve approved your return, please contact us at shopavaadams@hotmail.com.  We will notify you by email if your return or refund has not been approved.